FREE UK DELIVERY OVER £60 | ICONIC BRANDS FROM BRITAIN & FURTHER AFIELD | FREE UK RETURNS ON ALL ORDERS

Delivery & Returns

Delivery & Returns

Our delivery and returns information is all listed below, we try our best to get all orders out to you on the same day if you order before 3pm (Monday-Friday).

United Kingdom    

£2.95 - Orders up to £60.00 with a standard delivery service within 2-3 days from dispatch.

 

£3.95 - Orders up to £60.00 with a Royal Mail 48 Hour tracked service, delivery in 2-3 days from dispatch.

 

£1.00 - Deliveries over £60.00 are dispatched on a Tracked 48 Service with Royal Mail.

UK Next

Working Day

 

£5.95 -  Orders up to £60.00 for Next Working Day Delivery, sent with Royal Mail or Parcelforce.

 

£3.50 -  Order over £60.00 for Next Working Day Delivery sent with Royal Mail or Parcelforce.

 

Please note Saturday and Sunday are not working days.

European Delivery

 

Standard International Delivery for orders up to £399.00 will be charged £42.50, orders over £399.00 receive Free Standard Delivery.

 

Expedited European Delivery for orders up to £249.00 will be charged £18.95, orders over £249.00 will receive Expedited Delivery for just £6.00.

International Delivery

 

Standard International Delivery for orders up to £399.00 will be charged £42.50, orders over £399.00 receive Free Standard Delivery.

 

Expedited International delivery for orders up to £399.00 will be charged £52.50, orders over £399.00 will receive Expedited Delivery for just £10.00.

 

Dispatch

Henmores normally dispatches your order the same or next working day after placing the order. It might take longer during very busy periods such as Sale. Express deliveries are always packed and despatched in priority. If for any reason a delay of more than 3 working days is expected, we will inform you. PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays. Saturdays and Sundays are NOT classed as working days.

Returns/ Exchanges

UK - Free Returns & Exchanges

We will happily, with proof of purchase offer a Full Refund or Exchange for all items received back within 30 Days of purchase. All sale items are strictly Refund or Exchange for all received back to us within 14 days of purchase.
We offer a free returns service using Royal Mail 48 Tracked returns, you can create your return at  https://www.royalmail.com/track-my-return/create/1250

How long should a return take?

Please allow up to 21 days for the full returns process to be completed. If you’re using our free returns service, please take note that the date the return arrives with us may not be the day it gets processed for a return/exchange. Please take this into account if you’re needing an exchange in a hurry. It may be easier to make a new order and send the other goods back for a refund.

 Please note: Free returns are only available via the returns portal link above

If you do not have a printer:
Free returns are only available if you use our returns portal and print your returns label. If you can’t print the label you will need to pay for the return and the charge will be dependent on the courier you use and the weight of the parcel, remember to ask for a receipt or proof of posting. 

If you are unable to print the label provided via the returns portal, then please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.  

If you are returning goods by your own method please send to

Henmores, 10 St Johns Street, Ashbourne, Derbyshire, DE6 1GH

We strongly recommend you get proof of postage, as we cannot accept responsibility for parcels lost in transit without the proof of posting. You can track your return using the reference on the returns label on the Royal Mail website.
Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box). 
All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.

This does not affect your statutory rights. All underwear is strictly non-returnable. 

Worldwide

We will happily, with proof of purchase, offer a Full Refund or Exchange for all items received back within 30 Days of receipt. All sale items are strictly Refund or Exchange for all received back to us within 14 days of receipt. 
We do not provide free returns/ exchanges outside of the UK.