Free - Standard UK Delivery - Royal Mail Tracked 48, this service includes shipping to Jersey & Channel Islands (in order to have your VAT deducted please ensure you select Jersey, not the UK when entering your address).
- Free for orders over £150.
- Delivery 2-3 days from dispatch.
Standard UK Delivery £4.95 - Royal Mail Tracked 48, this service includes shipping to Jersey & Channel Islands (in order to have your VAT deducted please ensure you select Jersey, not the UK when entering your address).
- Postage rate £4.95.
- Delivery 2-3 days from dispatch.
Local Express £10 - If you live within the area of one of our stores & require same-day delivery, please call your nearest store to discuss. Subject to stock availability by store & your exact location, we will do our best to arrange this for you. Please note that this service is not available on Sundays.
Click & Collect - Items can be available to collect within 1 to 3 days during our regular opening hours.
- Please wait for a notification by email that your order has been dispatched before coming to the store to collect it.
- When collecting your order, you will need to present your order confirmation with either a valid photo ID or your payment card.
- If someone is collecting the order on your behalf, they must present the order confirmation with a valid photo ID.
- All orders must be signed for.
Dispatch:
- If your order is placed before midday, we will do our best to get all orders out to you on the same day, orders placed after midday will be dispatched on the next working day.
- No orders are dispatched on Saturdays, Sundays & Bank Holidays.
- During busy times such as Sales, it may take longer to dispatch your order, we will inform you if, for any reason, a delay of more than 3 working days is expected.
Tracking your order:
- You can track your order online by using the tracking number provided in your dispatch email.
Online Returns:
Returns via post:
- If you are not completely happy with your purchase, we will be pleased to offer you a refund or arrange an exchange.
- You have 14 days from the date of receiving your order to return your items back to us.
- Please notify us by email at contact@henmores.com within the 14-day timeframe, telling us that you are returning the goods.
- Complete the returns form included with your order number, and name stating the items and reason for return.
- Please package your items securely and return them to us at:
Henmores, 23 St Johns Street, Ashbourne, Derbyshire, DE6 1GP
- Please use a delivery service of your choice but ensure you have proof of postage and recorded service; returns are at your own risk and Young Ideas is not responsible for returns costs.
- Please allow up to 10 working days for your goods to reach us. We will process your refund as quickly as possible. You will receive an email from us to confirm this has been processed. All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically take up to 5 working days to show in your account.
Store returns:
- You can also return items to our stores during opening hours. You will receive proof of return from a member of our store team, but your refund will be processed separately by a member of our website team.
We kindly ask that you make sure all products are returned in their original condition, unworn with the original packaging and labels intact. Returns that are damaged, soiled or have their labels removed will not be accepted and we reserve the right to insist upon the payment for the goods.
Please note:
- All shoes should be tried on a carpeted surface.
- Items of swimwear can be returned provided the hygiene sticker is still in place & has not been removed.
- Earrings are non-returnable.
- Beauty items are non-returnable.
- Socks, pants & masks are non-returnable.
Christmas Returns Policy:
- Items purchased from us online & dispatched between the 1st and the 25th of December 2022 can be returned at any time before the 8th of January 2023. Our returns policy reverts to the standard 14-day period for items purchased after the 25th of December.
Exchanges for online orders:
- If you wish to make an exchange, please contact us at contact@henmores.com and we will be pleased to help and advise if we have an alternative available.
- To make an exchange our online sales process requires that we refund you for your original purchase and you make a new payment for the item you are exchanging for.
- All online orders must be refunded by our website team and cannot be refunded through our store systems.
In-Store Returns & Refund Policy:
- You have up to 7 days to return an item for a refund or exchange if you have purchased an item in-store.
- Sale items purchased in-store can be exchanged but are non-refundable.
- During our Christmas trading period, we offer an extended policy for exchange or credit note. Items purchased from the 1st of December 2022 can be returned for a credit note or exchange up until the 8th of January 2023.
Faulty Items:
- Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Please note items that are damaged because of wear & tear are not considered to be faulty.
- Where possible we will offer to repair faulty items.
- If you have received a faulty item purchased online, please send your online order details and photos of the faulty item via email to contact@henmores.com
- If an item was purchased in-store, please return the item to any of our stores where our Store Manager will be able to help you.
