Fulton Incognito 4 Compact Umbrella

Delivery & Returns

Our delivery and returns information is all listed below, we try our best to get all orders out to you on the same day if you order before 2:30pm (Monday-Friday).

Dispatch

Henmores normally dispatches your order the same or next working day after placing the order. It might take longer during very busy periods such as Sale. Express deliveries are always packed and despatched in priority. If for any reason a delay of more than 3 working days is expected, we will inform you. PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays. Saturdays and Sundays are NOT classed as working days.

Returns/ Exchanges

UK - Free Returns & Exchanges

Please Note: Items with a box must be returned with the box in perfect condition. We recommend using the bag the item was received in to prevent damage. Please don’t attach labels to the box. If boxes are returned damaged, we may not be able to offer you a refund or exchange.

It's important that you're 100% happy with your purchase. If you do not feel satisfied, or are unhappy for any reason, we recommend that you get in contact with us so that we can provide further advice or suggest an alternative style. All that we ask is that the item you are returning is unworn, with ALL original labels within 30 days. We cannot accept an item that has been used or shows signs of use in the interests of both health and hygiene. If you have any concerns pertaining this, please call us at 01335 368 159.

We will happily, with proof of purchase offer a Full Refund or Exchange for all items received back within 30 Days of purchase. All sale items are strictly Refund or Exchange for all received back to us within 14 days from when the order is received.

We offer a free returns service using Royal Mail 48 Tracked returns, you can create your return at  https://www.royalmail.com/track-my-return/create/1250

How long should a return take?

 Please note: Free returns are only available via the returns portal link above

If you do not have a printer:

Free returns are only available if you use our returns portal and print your returns label. If you can’t print the label you will need to pay for the return and the charge will be dependent on the courier you use and the weight of the parcel, remember to ask for a receipt or proof of posting. 

If you are unable to print the label provided via the returns portal, then please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.  

If you are returning goods by your own method please send to

Henmores, 10 St Johns Street, Ashbourne, Derbyshire, DE6 1GH

We strongly recommend you get proof of postage, as we cannot accept responsibility for parcels lost in transit without the proof of posting. You can track your return using the reference on the returns label on the Royal Mail website.
Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box). 
All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.

This does not affect your statutory rights. All underwear is strictly non-returnable. 

Worldwide

We will happily, with proof of purchase, offer a Full Refund or Exchange for all items received back within 30 Days of receipt. All sale items are strictly Refund or Exchange for all received back to us within 14 days of receipt. 
We do not provide free returns/ exchanges outside of the UK.