Klarna | Try Before You Buy

  • Klarna

  • Klarna

  • Klarna

  • Klarna
How do I pay for an order with Klarna?

To choose Klarna as your payment method, select Klarna from the list of payment options at the checkout page.

Your billing and delivery address can be different, but they need to be in the same country to be eligible. Once you have entered your billing address and proceed to the next stage of checkout, you will be given the options available of Pay Now, Pay Later or Slice It.

The maximum purchase limit is different on each account and is determined by a credit assessment performed by Klarna at the checkout. If your order fails, you can try again with a smaller amount.

If you are having trouble placing an order using Klarna’s payment options, it could be for the following reasons:

•Klarna may have rejected your application to pay on account. Please choose another type of payment or try placing an order for a smaller amount.
•You may have outstanding payments on previous Klarna invoices.
•You may have missed a required field at the checkout, such as filling in your Date of Birth.

Klarna is an independent payment company and Henmores have no influence over whether your payment is accepted. If you continue to have trouble placing an order, please visit Klarna’s Customer Service page: https://www.klarna.com/uk/customer-service

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is a secure and trusted payment system that offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets you pay when and how you prefer to. Klarna is one of Europe’s largest banks and provides payment solutions for 60 million consumers across 90,000 merchants in 14 countries. For more information about Klarna, visit: https://www.klarna.com/uk/about-us/

How does Pay Later with Klarna work?

Klarna is a payment method that allows you to buy now and pay later. Meaning you can place an order for as many items as you like, try them on at home, and then return any unwanted items, only paying for the ones you keep.

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk/

•Pay Later with Klarna is available to all customers with a billing and delivery address registered in the UK.
•If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in case Klarna need to reach you. All statements will be sent to your email address. It's very important that you provide the correct details, as otherwise you will not receive the payment information and so will be liable for delayed payment fees.

Am I eligible for Pay Later?

To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later?

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Henmores run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later?

Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, previous order history and item availability. Alternatively, you can complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of the Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card.

What happens if I cancel or return my order?

As soon as we have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, they will also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Henmores. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on the email to pay for your order.

Have you received my payment?

If you pay by card, Henmores will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com

What happens to my statement, when I've returned the goods?

Once we have received the return (partial or full) and you have received our confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call us to check on delivery on 01335 368159. You can also contact Klarna’s www.klarna.com/uk/customer-service so that they can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as we have registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit https://www.klarna.com/uk/customer-service for a full list of FAQ’s, live chat and telephone options.